What to Know Before Your Appointment
At Dentists @ Canning Vale, our team aims to make every visit as organised, comfortable and straightforward as possible. Whether you are visiting us for the first time, attending a routine check-up, or arranging treatment for a dental concern, the information below will help you prepare for your appointment.
Your First Appointment
If you are attending Dentists @ Canning Vale for the first time, please try to arrive approximately 10 minutes before your scheduled appointment.
This allows time to complete a new patient questionnaire and provide any important information about your:
- Medical history
- Current medications
- Allergies
- Previous dental treatment
- Health fund details
- Dental concerns or treatment goals
Providing accurate information helps our dentists understand your needs and recommend care that is appropriate for your individual circumstances.
Finding Our Clinic
Before your appointment, we recommend visiting our Our Location page so you can familiarise yourself with where the clinic is located and plan your travel.
Arriving a little early can help reduce stress and give you time to check in with our reception team before your appointment begins.
Health Funds and HICAPS
Dentists @ Canning Vale accepts private health funds and has HICAPS available for on-the-spot claiming.
If you have private health insurance, please bring your health fund card or accepted digital claiming method to your appointment. A card number alone may not be sufficient for HICAPS claiming, as the card or approved claiming method may be required for security and processing.
Health fund rebates may vary depending on your provider, policy, waiting periods and level of cover. Please contact your health fund directly to confirm your entitlements before your appointment.
Preferred Health Fund Providers
Dentists @ Canning Vale is a preferred provider for several health funds, including:
- BUPA Members First Platinum
- Medibank Members’ Choice Advantage, including AHM affiliated health fund
- HCF More For Teeth Program
- HBF Member Plus, including GMF affiliated health fund
- NIB First Choice, including AAMI, APIA, Suncorp and Qantas Assure affiliated health funds
- CBHS Choice Network
- Smile.com.au, including Australian Unity, Budget Direct, Defence Health, Frank Health Insurance, GMHBA, Health.com.au and Peoplecare affiliated health funds
We also accept other private health funds, including HIF and OneMediFund.
Eligible BUPA, HCF and Medibank patients may be entitled to two no-gap check-up and clean appointments per year, including x-rays, where appointments are at least six months apart and subject to fund rules, policy limits and eligibility. Please confirm your cover directly with your health fund.
Payments and Gap Payments
All gap payments are due on the day of your appointment.
We accept:
- Cash
- EFTPOS
- Debit card
- Visa
- MasterCard
Our reception team can help process your HICAPS claim on the day where applicable. Any remaining gap payment will be payable after your rebate has been processed.
Treatment Plans and Finance Options
For more complex treatment plans, payment planning options may be discussed, including finance through National Dental Plan where available.
Finance is subject to third-party terms, conditions, eligibility and approval. Our team can provide a treatment plan and itemised quote where appropriate so you can consider your options before proceeding.
Medicare, CDBS and Veterans’ Affairs
Dentists @ Canning Vale sees eligible patients under the Child Dental Benefits Schedule, also known as CDBS, and Department of Veterans’ Affairs arrangements.
Please let our reception team know when booking if you intend to use one of these services. This allows us to check relevant details and prepare for your appointment where possible.
Eligibility, available benefits and claim limits may vary. Please confirm your eligibility with the relevant government program before treatment.
Appointment Cancellations
We understand that plans can change. If you need to cancel or reschedule your appointment, please try to give us at least 24 hours’ notice.
Providing notice allows us to offer the appointment time to another patient, including someone who may require urgent care for tooth pain or a dental emergency.
A small fee may apply for missed appointments or late cancellations.
Keeping Your Details Up to Date
To help us provide appropriate care and accurate administration, please let our team know if any of the following change:
- Your contact details
- Medical history
- Medications
- Allergies
- Health fund provider
- Medicare or CDBS details
- Veterans’ Affairs details
Keeping your records current helps our dentists and reception team support your visit more effectively.
Questions Before Your Appointment?
If you have questions about your upcoming appointment, payment options, health fund claiming, CDBS, Veterans’ Affairs, or what to bring with you, please contact Dentists @ Canning Vale before your visit.
Our team will be happy to help you prepare for your appointment and answer any general questions you may have.